An order within 14 days of purchase, customers have the right to return the item. Customers are eligible to open a return request based on these reasons :
1 . Replacement due to damaged item. Replacement request will be authorised once verified with evidence such as pictures. Official receipt or payment transaction slip should be included in the request.
2. Return & refund. Customers are able to open a return request by submitting the return request form within 30 days of purchase.
(a) Customers are required to support the return request by presenting the photographic evidence.
(b) Please make sure that the item is sealed in it’s ORIGINAL PACKAGING and all the accessories/parts of the products are present in the box. There will be additional charges if the item returned was found not in the exact condition as we have shipped to you.
(c) The pictures of the sealed package must be sent before shipping.
(d) The returned items must be received by us within 14 days of submitting the return request form to make it eligible for refunds. Customers will only received only parts of refund if the items damaged during returned.
(e) The refund will be initiated within 5 working days once the item has been received. The return cost will be bear by the customer.
Any inquiry, please submit your email to [email protected]